Privacy Policy

Introduction

FusionCraft Lda. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fusioncraft.pro and use our financial planning services.

Data Controller Information

FusionCraft Lda. is the data controller responsible for your personal data. Our contact details are:

• Company: FusionCraft Lda.
• Registration Number: 532479614
• Address: Rua Direita 242, 4716-172 Braga, Portugal
• Email: privacy@fusioncraft.pro
• Phone: +351 256 673 812

Data Collection

We collect and process the following types of personal data we collect from you through various means:

Information You Provide Directly

• Contact information (name, email address, phone number, postal address)
• Financial information (income, expenses, assets, liabilities, investment goals)
• Personal information (age, family details, employment status)
• Communication preferences and enquiry details
• Any other information you choose to provide when contacting us

Information We Collect Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for the following purposes and explain how we use your information based on the legal grounds for processing:

Service Provision (Legal basis: Contract performance)

• Providing financial planning and advisory services
• Conducting financial assessments and creating personalised recommendations
• Managing client relationships and ongoing service delivery
• Processing payments and managing accounts

Communication (Legal basis: Legitimate interests)

• Responding to enquiries and providing customer support
• Sending service updates and important notices
• Providing educational content about financial planning

Legal Compliance (Legal basis: Legal obligation)

• Meeting regulatory requirements for financial services
• Maintaining records as required by law
• Preventing fraud and ensuring security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Professional service providers (accountants, legal advisors) when necessary for service delivery
• Technology service providers who help us operate our website and services
• Regulatory authorities when required by law
• Third parties with your explicit consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. For financial services, we typically retain client data for seven years after the end of our business relationship, in accordance with regulatory requirements. Marketing data is retained until you withdraw consent or for a maximum of three years.

Your Rights

Under the General Data Protection Regulation (GDPR), your rights include:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at privacy@fusioncraft.pro or +351 256 673 812. We will respond to your request within one month.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: privacy@fusioncraft.pro
• Phone: +351 256 673 812
• Post: FusionCraft Lda., Rua Direita 242, 4716-172 Braga, Portugal

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe your data protection rights have been violated.